Today I experienced a major test at the pharmacy. Mid-afternoon our computers went down and we were unable to process prescriptions for about two hours. As you can imagine, stress levels went through the roof for all of the employees at our store. This is the type of situation that I knew would eventually happen considering the position I accepted with my company. As a trainer on this computer system, I understand all of the theory and functionality behind the design of the system and how to teach employees to use it. However, I am not a computer programmer and cannot fix major malfunctions when the system comes to a hault.
Times like these really put you to the test. When stressful situations occur you really can see how ready you are by how you respond. My blood pressure definitely went up today, but I think I am growing and getting better at this sort of thing.
Monday, June 8, 2009
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2 comments:
What happens when all the computers go down? Were you able to fix it?
This kind of malfunction at a pharmacy can be a nightmare. With the current push for electronic prescriptions, I wonder what would happen if all of these systems went down for a day.
It was definitely a serious problem but was ultimately fixed. This kind of thing can happen as we improve technology. Bottom line will always be to make sure that patients receive proper care, regardless of technology.
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