Improve Medication Adherence

Learn how the Smart Pharmacy platform can help you maximize your sales by improving medication adherence

Past research has shown that around 50 percent of your patients will not take their medications as prescribed. Not only does non-adherence affect the patient’s health outcomes and cost the healthcare system billions each year, it affects your Star Ratings based on quality measures.

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With that in mind we are laser focused on helping you help your patients by creating a digital refill transaction process that is easy-to-use and as convenient as possible for customers to maximize refills.

To further promote adherence, the next version of our mobile app will include both refill and pill reminders to explicitly encourage patients to take and refill their medications as directed. We are focused on positively impacting the medication possession ratio (MPR) and we believe our refill and pill reminders can help reduce the average number of days it takes to refill a 30-day medication from 37 (<80%) to 30 days (100%).

Since a patient’s knowledge about his or her health condition and medications highly influences adherence we will continue to offer an extensive library of medication and health information as well to educate patients, improve quality of life and health outcomes.

With this digital refill transaction process and content solutions, our goal is to increase med-adherence and in turn positively impact your Star Ratings that are highly dependent on medication adherence for type 2 diabetes, hypertension and hypercholesterolemia.


Medication adherence occurs when a patient takes their medications according to the prescribed dosage, time, frequency, and direction.  A breakdown in any one of these elements has the potential to result in unanticipated side effects and complications. Studies show that:

  • Half of all patients do not take their medications as prescribed;[1]
  • More than 1 in 5 new prescriptions go unfilled;[2]
  • Adherence is lowest among patients with chronic illnesses.[3]


Poor medication adherence, or non-adherence, limits effective management and control of chronic illnesses. Non-adherence increases the likelihood of preventable disease progression, increased hospitalizations, avoidable doctor and emergency room visits, and other problems arising from poor health, which can significantly increase costs.

  • At least 125,000 Americans die annually due to poor medication adherence.[4]
  • As adherence declines, emergency room visits increase by 17% and hospital stays rise 10% among patients with diabetes, asthma, or gastric acid disorder.[5]
  • Poor medication adherence results in 33% to 69% of medication-related hospital admissions in the United States, at a cost of roughly $100 billion per year.[6]
  • NEHI estimates that total potential savings from adherence and related disease management could be $290 billion annually — 13% of health spending.[7]


A growing body of evidence suggests that medication adherence programs have the potential to reduce health spending and, in the process, generate significant savings for taxpayers.  Policies to promote medication adherence have the potential to improve health and significantly reduce health spending.

The Council for Affordable Health Coverage (CAHC) has launched Prescriptions for a Healthy America: Partnership for Advancing Medication Adherence (the Partnership) in collaboration with several patient, pharmacy, provider, pharmaceutical, and employer organizations to identify specific legislative and regulatory solutions that can be brought to the attention of Congress and the Administration.  

Key Campaign Deliverables

The Partnership will develop policy recommendations and engage in a robust advocacy campaign to advance medication adherence strategies and interventions that lower costs and improve health.  Working with Congress and the Administration, we will aggressively pursue legislative and regulatory solutions to the challenges of medication adherence.  In addition, the Partnership will:

  • Hold monthly membership meetings to discuss policy issues, strategy and advocacy;
  • Conduct briefings with industry, policy and government experts and leaders;
  • Conduct advocacy in support of Partnership-backed solutions; and
  • Foster public interest in adherence through a proactive and aggressive media campaign.

The First & Only Distributor-Pharmacy Digital Solution

Online Ordering submission Online product and offers search Immediate engagement with pharmacists